Terms & Conditions
Standard turnaround time is 10 business days from the approval of artwork proof and the receipt of payment. Turnaround time is based on customer needs and current production schedule. This turnaround time is not guaranteed. Finishing services such as inside tag relabeling or fold and poly bagging can add to this turnaround time. Please make us aware of any specific in-hand due date you may have when placing your order.
Requested deadlines do not make them effective. If a specific due date is required, it must be approved by CJ’s Custom Apparel at the time of order placement.
Why this policy? Our production schedule can and often fluctuates based on current production needs. CJ’s Custom Apparel operates on a first come, first serve basis. As with any manufacturing, the sooner an order is put in queue the faster it will see production. While we do everything within our ability to maintain a shorter than average turnaround time, each order can present unforeseen challenges which can cause delay. This window of time for turnaround offers a more realistic time frame for completion of an order.
All orders are subject to a 50% deposit prior to production. Accepted payment types are cash, check, and credit or debit card. All major credit cards are accepted. Net 30 terms are only offered to approved schools, organizations, and contract accounts.
Art fees and digitizing fees must be paid in advance and are non-refundable.
Orders can not be canceled after proof approval and payment.
Why this policy? Our production schedule moves very quickly. At times an order may be produced in only a few days. This means that garments and materials may have already been purchased to produce the order. Cancellation of an order after this point would lead to expenses to CJ’s Custom Apparel. This policy is in place to prevent those expenses.
Turnaround in 5 business days: +30%
Turnaround in 3 business days: +50%
Turnaround in 1 business days*: +100%
*Dependent on garment availability.
Rush order spaces are limited. Rush orders are not always possible and must be approved by CJ’s Custom Apparel. Rush charges apply to production time only. If an order is being shipped, CJ’s Custom Apparel is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by CJ’s Custom Apparel. We have absolutely no control over delays caused by UPS or other carriers that may be used.
We do not offer same day printing services.
Why this policy? Our production schedule stays at 90%+ capacity year round. This means that Rush orders often require overtime for our employees. Rush fees are charged to cover our expense of overtime pay to our great team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.
Artwork must be submitted following these guidelines:
Artwork creation is charged at an hourly rate of $35.00/hr. with a one hour minimum. Two free revisions included. This hourly rate also applies to any changes made to artwork that is not submitted within the required guidelines. Artwork review is always free. If a simple fix is needed, it is done free of charge.
Vector redraws are $35.00 per file. Copies of the file are available upon request.
All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files remain the property of CJ’s Custom Apparel. Proofs, films and screens remain the property of CJ’s Custom Apparel and may be discarded without notice.
All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all approvals to be signed off in person or digitally via email.
Why this policy? This should be a no-brainer. This ensures that your order will be produced exactly as expected and intended. No surprises when you open the box! This protects us both and makes sure that we are all on the same page before a single shirt has been printed.
INK COLOR CHANGES:
Ink color changes are $10.00 per color per change. Ink color changes are not offered on orders under 48.
Why this policy? Changing an ink color in a screen requires the ink to be removed and the screen be cleaned by hand. This charge covers the time, labor, and any resetting up that may be required as often times the screen is removed from the press entirely to be cleaned and have the new ink color added.
Orders requiring shipping will be shipped using UPS Ground unless otherwise arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Clients wishing to use their shipping account must make note during order placement.
CJ’s Custom Apparel reserves the right to substitute garments of comparable brand and/or color when client’s request is unavailable.
All garments supplied to CJ’s Custom Apparel for screen printing services must be NEW and UNWASHED. Clients are required to provide us with a detailed list/breakdown of all the apparel that is to be used per order/design. Drop shipments must have the Invoice# / job name clearly labeled on the box or used when ordering the apparel from the distributor.
Unsorted orders may be subject to a sorting fee of $50.00. This does not apply to drop shipments coming from a major distributor. Individually bagged apparel may be subject to a $0.20/per unbagging fee. Clients should supply a detailed list of garments being supplied, including Brand, Style Number, Color and Size, prior to drop shipping or dropping off garments in person.
Any garments left at CJ’s Custom Apparel for more than 90 days are considered abandoned and are donated or discarded. CJ’s Custom Apparel is not responsible for manufacturer/mill defects on provided garments.
Returns are the client’s responsibility. If an order has been canceled and apparel must be returned, an RA and UPS shipping label must be supplied to CJ’s Custom Apparel.
CJ’s Custom Apparel may be unable or refuse to print on certain garment types. Please contact CJ’s Custom Apparel before placing an order if it contains an uncommon apparel type or material.
All production is subject to photography and/or video documentation by CJ’s Custom Apparel for but not limited to advertising and demonstration purposes unless otherwise instructed.
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen. All orders are subject to a 3% spoilage on 100% Cotton and 50/50 apparel, and 5% on 100% Polyester and Tri-blend apparel. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include extras in your order. In the event a reprint is required within this allowance, reprints will be subject to a press reset fee of $15.00 per print color/screen.
CLAIMS & RETURNS:
All claims must be made within 72 hours from receipt of order. Please email firstname.lastname@example.org immediately if there are errors or problems with any order. Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds.
Why this policy? We have no idea what or who happens to an order after it leaves our facility. We assume all orders are checked for accuracy when they are received. We feel that 72 hours is adequate time to make us aware of any issues with an order. All orders are produced to exact specs approved/provided by you, the client. All of our work is guaranteed and in the rare event that there is an issue with the order we will absolutely make it right to your satisfaction.